What is a Custom Information URL? Custom information URLs are custom links, which, upon clicking, opens either a video call, audio call, or instant messaging chat with the team. These links are augmented with custom information (viewable by the team member), in order to give the team members context for…
What is a Team and Why is it Useful? A team is a group of employees with expertise in a certain aspect of a company. If you have a group of experts, for example a sales team, who need to be easily reachable by customers, but you are not sure…
You can change call notification delay times, and reassign an Admin or Member role to any team member. The only restriction is that at least one person on the team has an Admin role. Under the Team Directory heading, locate a member and click the pencil icon. In the popup…
When someone calls your team, they will see a call screen while they are waiting for a team member to pick up. By default, this call screen displays the urLive logo and colours. To change the background colour and logo which will display when a customer calls your team, a…
By default, your team URL displays your team page. After a call ends, callers are redirected to this team URL. However, it is simple to change this so that your team URL redirects to an external web page of your chosing. Note that by doing this, only members of the…
The following scenario has been created to exemplify the team setup process. The process begins when the Manager of an example company, urStyle Co., decides to set up a team page for her employees. The retail fashion company is in need of a team page to allow customers to instantly…
In order for you to add your chat widget to your website, you must know where to find your chat widget code. Check out the two articles below if you are not familiar with finding you chat widget code. Where can I find my personal urLive chat widget? Where can…
In this article, you learn how to answer an inbound call to the team URL. You (and everyone on your team) will be notified of incoming team calls the same way as you would with all urLive one-click video calls – with a call card on your dashboard (and of…
In this article, you learn how to change the notification settings for team members. The notification setting determines the time delay before logged-in team members receive incoming calls. The order is determined by a time delay measured in seconds. This allows all team members to notified at once (simultaneous notification)…
With every purchased urLive Team, you not only get a Team Infinity URL but you also get a dedicated Team Page and Directory at that URL. In this article, you learn how to edit information on the Team Page. After reading this article, you can: add a photo or icon…