urLive technology creates new secure chat rooms every time that someone clicks your urLive link to start a call with you. This ensures that two people calling you at the same time don’t jump into the same chat with you. Our highly secure chat rooms also ensure that malicious strangers…
Export your customer interactions into your email with the click of a button! Click My Conversations on the side bar. Select any conversation. Click the i. Click Export. You will receive an email containing the conversation history and attachments
urLive allows you to leave messages on previous calls that everyone on the team can view. In order to leave notes on a call, messages must have been exchanged during the call. Navigate to url.live and log in. Click Missed. Click Show History. Locate the call you wish to leave…
Maybe your salesperson has answered the Team call on their laptop and now needs to switch to their mobile phone to show the caller your product? No problem, we’ve made transitioning between devices super easy. It does not matter what device you are using, navigate to your call dashboard and…
There may be a time where you need to disable the audio/video for yourself or someone else during the call. It’s quite simple! To enable or disable your video/audio, you can toggle the Video and Microphone button at the bottom left of your screen. To enable or disable another persons…
Your Call Manager settings have the ability to override your scheduled calls and also allow you to opt out of receiving specific calls. To alter these settings: Navigate to url.live and login. Click Call Manager on the sidebar. Select your preferred settings under Who can call you? and When can…
Our Subject Line allows callers to notify the recipient of why they are calling. If the recipient does not answer the call the message you left will appear in their call history. You can leave a message while the call is ringing, and also after they have declined the call….
Click My Conversations on the side bar. Enter any members name into the search bar. Click Create Thread.
On our Basic Plan you are notified of anyone that calls your page. If you want greater control over who can contact you our Pro Plan provides the ability to filter and block Calls. Once you have upgraded to a Pro Account you will have the ability in your Call…
Having a payment method ready to go allows you to quickly upgrade your plan or make adjustments to your team account. Navigate to url.live and login. Access the top drop down menu by clicking on your username. Click My Account Select Payment Method Click Add Card or the X to add/remove…