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I’m getting a message ‘Unable to access camera and microphone’?

If you enter a call and you do not see your video feed, there may be a problem with the browser permissions or the camera may be in use by another application. Select Try Again to re-establish the camera connection. If you are still having issues check the following:

  1. Ensure you are using a supported browser.
  2. Check your browser has not been set to deny camera access.
  3. Close any other applications or browser windows that maybe using your camera.

Re-establish the call when you have checked all the above to ensure your camera and microphone can be used.

Updated on July 23, 2020

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