When you are logged into urLive you will be notified of incoming calls by a call notification that will appear on the Dashboard icon. In your Call Dashboard you will see an incoming call card which will give you details of the call and a subject line message if the…
The Personal Plan provides 1:1 calling, whilst the Pro and Team Plans provide multiparty calling for up to 10 users.
Each conversation is private and accessible to only invited participants. On our Pro and Team plans you can add other participants to the same conversation. Click My Conversations on the sidebar. Select any conversation and click the i above the IM window. Click Members. Add any Member from the search….
Once you have upgraded to a Pro account the Availability Calendar will be displayed. Follow these three easy steps to set your availability now! Click Availability Manager on the sidebar. You can drag and expand time slots or delete them with a click of a button. Select Save Changes. Your…
Team plans are ideal if you require more than one person to manage incoming communications to a site. You get a unique Team URL and page to which you can add as many members as you need. Team members are displayed on the Team page and you get to configure…
Got an existing website or page that you want to add real time communication to? Simply copy the code for our chat widget and paste it into your existing website. Click Settings on the bottom left of the call dashboard. Click Chat Widget. Select the relevant code for your HTML…
Only contact information that you choose to display on your public profile is shared with the public. We store the email address that you registered with us in order to communicate any changes or updates to your account. We collect your “Personal Information”, which is information about you that is…
The IM, audio and video in your urLive conversation is only visible to the participants included in the call. Communication between your browsers is transmitted over an encrypted connection (SSL) and conversations are not recorded or monitored.
Can’t find what you’re looking for? Send us an email to support@url.live or contact one of our team members online right now at url.live/support.
If you are experiencing difficulties jump out of the call and then rejoin. If the issue persists, try rebooting the device being used. This helps specifically on certain MacBook’s.