I’m getting a message ‘Unable to access camera and microphone’?
If you enter a call and you do not see your video feed, there may be a problem with the...
Troubleshooting
-
-
When I’m in a video call I can not see the other person
If you see a white video screen or the other participant is not visible a direct peer to peer connection... -
When I’m on a video call on an iOS device, I am not able to see my video from my camera
Whenever this happens to you, follow the steps below: Immediately leave the call. Leave the safari app. Open your Settings app.... -
When I’m in a call the audio or video quality is distorted
If you are in a call and the audio or video quality is distorted try resetting by switching the Audio... -
I’m experiencing difficulties such as not being able to hear the other person
If you are experiencing difficulties jump out of the call and then rejoin. If the issue persists, try rebooting the...
Need Support?CONTACT SUPPORT