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  3. How to Set Schedule Availability

How to Set Schedule Availability

Customizing call availability is one of the great time-management features of the urLive platform.

You decide when to accept calls. Create blocks of time that others can see and use to book a call time that works for you.

Understanding the Availability page

On the main dashboard, click the Availability Manager icon. The Availability page has four key sections.

  1. Change the calendar display – day, week, or month.
  2. The page displays the time for your region. 
  • When others book a call with you, their page displays time converted to their region. This automatic conversion avoids errors caused by time zone miscalculations and uncertainty about daylight saving and standard times.
  1. Select the day of the week.
  2. View booked calls on the calendar.

Creating blocks of availability

There are three ways to create a block of available call time.

  1.  Click a block and drag the mouse down to add time. Drag the tab to adjust the size of the block and make changes in 15-minute increments.
  1. Double-click any spot on the calendar to create a 15-minute block of time.
  1. Double-click any block to open the editor. You can change the start and finish times as well as the date. You can also delete a block inside the panel.

Using the toolbar

Each block of time comes with a toolbar. Click a block one time to open the toolbar. 

  • Click the keyboard  to open the edit panel.
  • Click the trash can to delete the block.

Viewing your schedule

The caller’s perspective

This is how others see your availability (for a specific day).

Your view

Free blocks of time are blue. Green blocks show scheduled calls.

To see call details:

  1. Click a green block one time and then click the keyboard icon one time. The call status panel displays. 
  1. To see who is on the call, click PARTICIPANTS.
Updated on January 4, 2021

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