If you are in a call and the audio or video quality is distorted try resetting by switching the Audio or Video controls on and off to refresh. If you continue to have issues, hang up the call, clear your browser history and then re-establish the call.
Whenever this happens to you, follow the steps below: Immediately leave the call. Leave the safari app. Open your Settings app. In the Settings app, go to Safari -> Advanced -> Website Data. On the Website Data page you should see a list of websites including “url.live”, press Edit in the top right corner…
If you see a white video screen or the other participant is not visible a direct peer to peer connection may not have successfully established. To resolve, follow these steps: Hang up the call. Clear your browser history Re-establish the call.
If you enter a call and you do not see your video feed, there may be a problem with the browser permissions or the camera may be in use by another application. Select Try Again to re-establish the camera connection. If you are still having issues check the following: Ensure…
You can commence with or choose to upgrade to a Professional or a Team account at any time after you have successfully registered your urLive account. To do so, Click Subscription Plans from the settings menu situated at the bottom of the screen. You can opt to either upgrade your…
Navigate to url.live and login. Access the top drop down menu by clicking on your username. Click My Account. Click Change to update your email
Your notifications are there as a helpful reminder of tasks that require attention such as ensuring your profile is completed. Click the bell at the top right of your Dashboard to view any outstanding notifications. Once tasks are complete you can go ahead and clear out specific notifications by clicking…
urLive gives you the flexibility to change your public page at any time. No re-entering of information – the relevant data is auto populated into the new template style. You can get access to even more templates on our Pro plan. Go to the Dashboard and select Page Manager. Choose…
Use your urLive page to connect all your social accounts in one place. You get to decide which social accounts to display on your profile page. As well as your social accounts you can add email addresses, blogs or links to any other website. Log in and go to your…
All you need is a compatible browser and you are ready to go – no downloads or plugins. You can also access your urLive profile and instant messaging from your mobile devices. For the best experience, we recommend you use Google Chrome (but any of the modern browsers will work…